Managing Director and CEO Parthanil Ghosh said IRDAI’s recent regulatory changes are helping make insurance simpler and more affordable. He expects greater transparency to strengthen customer confidence and support the ambition of universal insurance coverage by 2047.

The insurer reported 52% growth in its overall retail health business, including renewals, over the past three months. Motor insurance rose 55%. Its first-quarter growth was 20.6%, around twice the industry’s pace, while its health claims payout ratio stood at 98.3%. The report did not specify the calendar year for these periods.

Ghosh said rising treatment costs are pushing customers towards larger policies and more complete hospital coverage, with fewer unexpected expenses. Buyers also seek cashless treatment and benefits for outpatient consultations. As an example, he said Optima Secure Plus can expand an initial ₹10 lakh cover to ₹1 crore over a decade.

Digital service is another focus. HDFC ERGO’s website attracts roughly 4–4.5 crore visits annually, and its quiet-mode option lets visitors avoid follow-up calls. The company is also developing platforms for digitally inclined Gen Z customers. Ghosh said internal profits are financing expansion, without a need for additional capital from partners HDFC and Munich Re.